Shipping policy

Shipping Methods

We ship with USPS, UPS, & DHL (intl only) to ensure your items arrive safely.

Delivery Timeframe

  • Processing: We typically process orders within 1-3 business days.
  • Shipping: After dispatch, deliveries usually take 5-10 business days, though this can vary by location. Please note that orders placed on Friday or over the weekend will be processed the following week.

Tracking Your Order

Once your order ships, you’ll receive an email with a tracking number so you can follow your package's journey.

Shipping Costs

Shipping fees are calculated at checkout based on your location and selected method. 

International Shipping

Currently, we only ship within the U.S., Canada, & Mexico.

Free Shipping Policy

We offer free standard shipping on all U.S. orders over $100 (before taxes and after discounts). Free shipping is automatically applied at checkout when your order qualifies.

Orders under $100 will be charged the standard shipping rate shown at checkout.

Free shipping is available to U.S. shipping addresses only and excludes expedited shipping options.

Delivery Issues

If you experience any issues with your delivery, like delays or lost packages, please reach out to us at hello@monstrpets.com. Although we’re here to help, we are not be responsible for delays once the package is with the carrier.

Delivery & Lost Package Policy

Once your order has shipped and tracking has been provided, Monstr Pets is not responsible for delays, lost, or stolen packages caused by the carrier.

Please make sure your shipping address is correct at checkout. We are not responsible for orders sent to incorrect or incomplete addresses.

If your tracking shows delivered but you have not received your package, please:

  • Check around your delivery area and with neighbors
  • Confirm your shipping address
  • Contact the shipping carrier to file a claim

If your package is lost in transit, please contact the carrier first. While we cannot guarantee replacements or refunds for carrier-related issues, but we will do our best to help whenever possible.

Last updated: 25 April, 2026